Financial Policy Header

Financial policy

Fees: Fees vary depending on the service. Please check with us. One session is 50 minutes in length unless otherwise arranged.


Payment options

Payment can be made via cheque, cash or e-transfer and is due at the time of service unless other arrangements have been made.


Telephone and email consultation

There is no charge for brief exchanges by telephone or email. However, the normal rates will apply for in depth exchanges on the telephone or by email.


Cancellation and missed appointments

Many people wait for counselling appointments and appreciate any opening which becomes available due to cancellations. To accommodate these clients, a minimum of 24 hours or one working day’s notice is required for cancelled appointments. For your convenience, you may leave a message on my voicemail outside of office hours. These messages are automatically time and date stamped by the system.


Insurance companies and extended health benefits

Unless other arrangements are made, my clients pay me directly and are then responsible for claiming repayment from their insurance plan. I will provide you with the necessary PAID receipt for filing your insurance claim. Our therapists are designated as CCC (Canadian Certified Counsellor), RCC (Registered Clinical Counsellor), RCSW (Registered Clinical Social Worker), PgCSHealth (Post Graduate Certificate in Sexual Health). Coverage depends on your Extended Health Benefit Plan. 

Services may be covered in full or in part by your health insurance or employee benefit plan. Please check your coverage carefully by asking the following questions: 

Do I have mental health insurance benefits that covers counsellors registered with: 

  • The Canadian Counselling and Psychotherapy Association (CCPA) – credentialing is Certified Canadian Counsellor or CCC? 

  • The British Columbia Association for Clinical Counsellors (BCACC) – credentialing is Registered Clinical Counsellor (RCC), or 

  • The BC College of Social Workers – credentialing is Registered Social Worker (RSW) 


What is my deductible and has it been met? 


How many sessions per year does my health insurance cover? 


Are other members of the family covered? (consider if participating in family therapy) 


What is the coverage amount per therapy session? 


Is approval required from my primary care physician?


Autism Funding

Please let us know if your child is covered by Autism Funding. A “Service to Pay” form can be filled out here  or at the initial session and submitted to the AFU for processing and assigning of an APH#. Therapies can be designated as Behavioural Consultation or Family/Counselling Therapy. The AFU will be billed directly by TMG Consulting Inc. Parents can also manage their Autism Funding online by setting up an account at the ‘My Family Services’ site. Follow this link to set up an account:


First Nations Health Authority (FNHA)– Health Through Wellness Program

First Nations Health Benefits (FNHB) provides coverage to access mental health providers, including counselors, social workers, and psychologists. FNHB covers three mental health programs: short term crisis intervention, Indian Residential School Resolution Health Support Program, and the Missing and Murdered Indigenous Women and Girls - Health Support Services. Some of our therapists are registered under the FNHB program. With prior approval from the FNHB team, we will invoice them directly. Any differences in fees will be the responsibility of the individual registered for the supports. Please follow this link to understand services that are available through the FNHA:

If you have any questions, please feel free to ask.